MINISO USA Accessibility Statement
Effective Date: October 24, 2025
Our Goal and Commitment to Accessibility
MINISO USA is committed to ensuring that our retail stores and services are accessible to all individuals, including people with disabilities. We strive to provide an inclusive shopping experience that respects the dignity and independence of all customers in compliance with the Americans with Disabilities Act (ADA) and applicable state laws.
MINISO USA desires to provide positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information about our stores, products, and services. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or captions for videos, our goal is to make your use of MINISO USA's digital platforms a successful and enjoyable experience.
Accessibility Assistance
If you have difficulty using or accessing any element of the MINISO USA website or any mobile application or digital tool, please contact our customer service by email: customercare@miniso-us.com and we will work with you to provide the information you seek through a communication method that is accessible for you consistent with applicable law.
Ongoing Actions
We are taking a variety of steps and devoting resources to enhance the accessibility of our digital presence, including:
Regular review and testing of our website for accessibility compliance
Training our team members on accessibility best practices
Working with developers to implement accessible design standards
Evaluating and improving our digital content for accessibility
Feedback and Complaints
MINISO USA views accessibility as an ongoing effort and continuous commitment. We welcome feedback and suggestions on how we can improve accessibility at our stores and across our digital platforms.
How to Contact Us
If you have feedback, suggestions, or concerns regarding accessibility, or if you have encountered an accessibility barrier, please contact us:
MINISO USA Customer Service
Email: customercare@miniso-us.com
Complaint Resolution
We take all accessibility concerns seriously and will respond promptly to your inquiry. We will work with you to resolve any accessibility issues in a timely manner. Please provide contact information such as a phone number and email address and let us know the specific issues you encountered or a description of the specific feature or page you feel is not fully accessible. We will respond to your inquiry as quickly as possible.
Miniso USA’s website may contain links to other websites that are hosted by third parties. Miniso USA does not create, own, operate or control such third-party websites and is not responsible for the accessibility of such third-party websites. We strongly encourage any vendors or suppliers of third-party digital content to Miniso USA’s website to provide content that is accessible and user-friendly.
Modifications to This Policy
MINISO USA reserves the right to modify this accessibility policy at any time to reflect changes in our practices, technology, or legal requirements. We will post any updates on our website and in our stores.
MINISO USA is committed to providing equal access and opportunity to all customers.
This statement is subject to change. Please contact us with any questions or concerns.